After visiting our website, it could be you still have some questions.
Down below we have listed the answers on some general questions. Hopefully your questions will be answered.
1. How can I get in touch with you?
2. What are the shipping costs?
3. What is the lengthwise of the fabric at the picture?
4. I haven’t receive my order until now, when will it be delivered?
6. After receiving my order I detected an incorrect article ? “I miss an item in my order?
1. How can I get in touch with you?
Polytex Stoffen is daily accessible by phone from 8.30 am to 5.00 pm on +31 172 57 2114.
You can leave a message by the website
mail us at info@polytexstoffen.com
You are also welcome to visit Polytex Stoffen.
You can contact your representative.
2. What are the shipping costs?
For every country we calculate different shipping costs:
- UK: we will calculate shipping costs.
- France: If you placed an order under € 500,- we will calculate shipping costs.
- Denmark: If you placed an order under € 500,- we will calculate shipping costs.
- Sweden: If you placed an order under € 800,- we will calculate shipping costs.
- Finland: If you placed an order under € 1500,- we will calculate shipping costs.
- Norway: we will calculate shipping costs.
- Hungary: If you placed an order under € 800,- we will calculate shipping costs.
- Estland: If you placed an order under € 1500,- we will calculate shipping costs.
- Italy: If you placed an order under € 900,- we will calculate shipping costs.
- Spain: If you placed an order under € 800,- we will calculate shipping costs.
- Ireland: If you placed an order under € 500,- we will calculate shipping costs.
- Letland: If you placed an order under € 800,- we will calculate shipping costs.
- Poland: If you placed an order under € 800,- we will calculate shipping costs.
When you buy fabrics for a discounted price, the goods will be send ex mill. This will always in consultation with the seller.
3. What is the lengthwise of the fabric at the picture?
The lengthwise of the fabric is also the lengthwise at the picture. The width of the fabric is in the width at the picture.
4. I haven’t received my order untill now, when will it be delivered?
You did a direct order from the webshop of Polytex Stoffen and now you are wondering when it is delivered to you. Our aim is to send the package to you within 24 hours. As soon as the package service collected your order bij Polytex Stoffen you can track your package via Polytex Stoffen. Polytex Stoffen has a contract with the package service for delevering within 24 hours. If it takes longer Polytex Stoffen has a package number to trace your package.
5. Something went wrong during the process of ordering, so I’ve ordered the wrong article. What should I do?
Sometimes it can happen that something went wrong during the process of ordering via our webshop. To avoid sending you an incorrect item. you should send an email to our sales department: sales@polytexstoffen.com or contact our sales department directly at tel. +31 172 572114
6. After receiving my order I detected an incorrect article? I miss an item in my order?
When you received an incorrect order (done via the web shop) please contact Polytex Stoffen directly, preferably within 24 hours. When you contact us (by phone or email) would you be so kind to keep the packing list of the incorrect delivery in touch. We can asked for it. When something went wrong with an order done by your representative, please contact your sales representative.
7. The color of the article I received is very different from the photo I’ve seen on the website? What should I do?
You have ordered a certain color of a fabrics via our webshop after receiving your order you find the color deviated from the picture in the webshop and you are not satisfied. Unfortunately, this can occur. This can also be caused by an abnormality in the settings of your monitor. The photos of the fabrics are taken with great care before placing on the website. Here we can give you no guarantee.
If your question is not in our FAQ, please contact Polytex Stoffen
Industrieweg 12
2421 LJ NIEUWKOOP
+31 172 572114
